Privacy Policy

Last Updated: August 19, 2026

1. Information We Collect

Roadside Towing and Recovery Inc, doing business as Columbus Roadside Towing, collects the information you give us when you request service, submit a quote request, or contact us - including your name, mobile phone number, email address, pickup and destination locations, and vehicle details. We also collect basic technical information such as your IP address and browser type when you visit this website.

2. How We Use Your Information

We use your information to dispatch tow trucks and roadside assistance, confirm and update your service, process payment, respond to your questions, and follow up after a job. We do not sell your personal information.

3. SMS & Text Messaging

Messages are sent from (740) 812-9489. Message frequency varies. Message and data rates may apply.

Roadside Towing and Recovery Inc collects phone numbers for the sole purpose of delivering service-related SMS communications. We obtain your consent to receive text messages in one of two ways: (1) when you check the SMS consent checkbox while submitting your name and phone number through a form on our website, such as our online quote request form, or (2) when you provide verbal consent to our staff when requesting service by phone or at the time of towing service.

• Data Collected: We collect your mobile phone number when you submit it through a form on our website or provide it to our staff when requesting or receiving service.
• How We Use It: Your phone number is used exclusively to send service-related messages, including dispatch updates, appointment confirmations, post-service follow-up messages, customer satisfaction surveys, and review requests related to your towing service.
• Third-Party Sharing: We do not share, sell, rent, or trade your mobile phone number or any SMS opt-in data with third parties for marketing or promotional purposes. No mobile information or SMS opt-in consent is shared with third parties or affiliates for marketing purposes.
• Data Retention: Phone numbers are retained in our system for service follow-up purposes and may be removed upon request.
• Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message received. Reply HELP for help. To request removal of your data, contact us at dispatch@columbusroadsidetowing.com.
• Consent: Consent to receive SMS messages is not a condition of purchasing any service from Roadside Towing and Recovery Inc.

4. Third Party Services

We use GoHighLevel, a customer relationship management and marketing platform, to store and manage customer contact information, service requests, communication history, and SMS consent records. We also use payment processors and SMS/messaging providers to deliver the services and messages you have requested. SMS consent is never shared.

5. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, but we work to protect your information and limit access to staff who need it to do their job.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of SMS messages at any time by replying STOP. Contact us using the details below and we will respond promptly.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the Last Updated date at the top of this page.

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Frequently asked questions

How do I stop receiving text messages from Columbus Roadside Towing?

Reply STOP to any message and you are removed immediately. Reply HELP for help. Messages come from (740) 812-9489, and consent is never a condition of purchase.

Do you sell or share my information?

No. Information you give us is used to dispatch and bill your service and to send the updates you opted in to. Mobile opt-in data and consent are never sold or shared with third parties for marketing.