Amazon delivery van down on a route in Central Ohio? Rivian EDV, Ford Transit, Ram ProMaster or Mercedes Sprinter, we tow it with our own trucks, dispatched 24/7 and quoted from our rate card before hookup.
Call (740) 812-9489Amazon van towing is its own kind of job. A stalled delivery van is not just a vehicle problem: it is a route full of packages, a driver on the clock and a station waiting for the van to come back. Roadside Towing & Recovery Inc tows Amazon delivery vans in-house across Columbus and Central Ohio, with our own trucks and our own drivers, 24 hours a day.
Most Amazon delivery vans are run by Delivery Service Partners (DSPs): independent local companies that lease the branded vans and employ the drivers. When a van breaks down, the DSP's dispatcher or fleet manager usually makes the call, not the driver. We work the way DSPs work: one phone call, a price from our rate card before hookup, an honest arrival estimate, and an itemized invoice with the van's details for your fleet records.
The vans themselves vary. Rivian's electric EDV is now a big part of Amazon's fleet nationally, alongside Ford Transit, Ram ProMaster and Mercedes-Benz Sprinter vans. Each one has its own rules for how it can be moved, and the electric Rivian has the strictest: Rivian's own tow operator guide says flatbed only. We send the truck the van calls for.
We are an independent towing company. We are not an Amazon vendor and are not affiliated with or approved by Amazon, Rivian or any fleet-management company. If your DSP has a fleet or roadside channel you are required to use first, use it; when you are cleared to hire a local tow, or that channel cannot get a truck to you in time, call (740) 812-9489.
Call (740) 812-9489 for a quote · Request a tow now (SOS) · every job is quoted from our rate card before hookup.
Rivian's EDV Tow Operator Guide is blunt: "Only transport the vehicle on a flatbed tow truck." It warns that towing a Rivian with any wheels on the ground can cause serious damage and overheating, extreme overheating can cause a fire, and damage from improper towing is not covered by the warranty. So every Rivian EDV we move rides on a flatbed, never on a wheel-lift with two wheels rolling.
What Rivian's guide asks of the tow operator, and what our driver does:
A Rivian EDV that will not wake up is often a 12-volt problem, not a dead traction battery. Rivian's guide says the van has two 12-volt batteries under the driver's seat and both must be jumped at the same time, with a jump pack that can hold 12.5 volts at 15 amps (30 amps peak). It also says not to use the van to jump another vehicle, and that the emergency key in the fob opens the doors when the 12-volt system is dead.
Tell dispatch exactly what the van is doing (dark screen, no response to the fob, a warning on the display) and we will send a driver for a jump start where that is the right fix, or a flatbed when it is not. If the van is out of charge, it goes on the flatbed to the charger or the station you choose.
Amazon ordered 20,000 Mercedes-Benz Sprinter vans for its delivery partners in 2018, and it was the first commercial customer named for Ram's electric ProMaster. Ford Transit vans are common on delivery routes too. These are big, long-wheelbase vans, often loaded, and the right truck depends on the van, its drivetrain and where it stopped.
Give dispatch the make and model, whether it is gas or electric, and whether it is loaded. A gas van can often go on a wheel-lift, but an electric ProMaster or a van with drivetrain damage goes on a flatbed. Our driver confirms the method with you before hookup.
Most breakdowns happen mid-route, with packages still in the back. Tell dispatch the van is loaded when you call. Often the van can be towed as it is, straight to the station, so the packages go back with it. If your DSP is sending a rescue van to take over the route, tell us where and when, and our driver can wait while the packages are transferred before the van is loaded.
Our drivers do not open, handle or move your packages. The cargo area stays closed and the van is delivered with the load as it was.
Amazon's Ohio fact sheet counts 16 delivery stations in the state. Around Columbus, Amazon has opened delivery stations on Sunbury Road near downtown, on Busch Boulevard on the north side and on Collings Drive near Rickenbacker, and it runs fulfillment centers in Obetz, Etna, West Jefferson and New Albany.
Delivery vans load at the stations and fan out across the whole metro: the I-71 and I-270 corridors, the north suburbs like Westerville, Lewis Center and Delaware, and the south and east sides out to Grove City and Reynoldsburg. Wherever the van stopped, we cover it, and we can take it back to the station it came from, to the dealer or to the repair shop your fleet uses.
If the van is stopped in a traffic lane or anyone is hurt, call 911 first. Drivers should get out on the side away from traffic and wait somewhere safe.
Yes. Roadside Towing & Recovery Inc tows Amazon delivery vans in-house across Columbus and Central Ohio, 24/7: Rivian EDV, Ford Transit, Ram ProMaster and Mercedes Sprinter. We are an independent towing company, not an Amazon vendor. Call (740) 812-9489.
No. Rivian's EDV Tow Operator Guide says to transport the van only on a flatbed, and warns that towing with any wheels on the ground can cause damage, overheating and even fire. A wheel-lift or dollies are used only to position the van if the park brake will not release, then it is loaded onto the bed.
No. We are not affiliated with, approved by or a vendor for Amazon, Rivian or any fleet-management company. Delivery Service Partners are independent businesses; if your DSP has a required roadside channel, use it first, and call us when you are cleared to hire a local tow company.
Yes. Tell dispatch it is loaded. Usually the van is towed as it is, back to the station. If a rescue van is coming for the packages, our driver can wait while they are transferred. Our drivers never open or handle the packages.
Not always. Rivian's guide says the EDV has two 12-volt batteries that must be jumped together, and a dead 12-volt system can make the whole van look dead. Tell dispatch what the van is doing; we send a jump where that is the fix and a flatbed when it is not.
Every job is quoted from our rate card before hookup. The dispatcher confirms the full price on the phone, based on the van, the method and the distance, before a truck is sent, and the invoice is itemized for your DSP.
Wherever your DSP says: back to the delivery station, to a dealer, to your repair or mobile-service vendor, or to our lot at 1620 Harrisburg Pike in Columbus.
Yes. Our fleet contract program gives your dispatchers one number to call and keeps your invoices in one place.
A grounded delivery van costs a DSP more than the tow: a route that does not get finished, a driver waiting on the shoulder and a van that has to be back at the station. That is why we quote before hookup, give an honest arrival estimate and send the right truck the first time.
Roadside Towing & Recovery Inc provides Amazon van towing throughout Columbus and Central Ohio, from the stations near downtown, the north side and Rickenbacker to every route in between, on I-70, I-71, I-270 and the local roads where the stops are.
Amazon, Rivian, Ford, Ram and Mercedes-Benz are trademarks of their owners and are used here only to describe the vans we tow. We are not affiliated with or endorsed by any of them.
Delivery van down? Call (740) 812-9489.
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Roadside Towing & Recovery Inc (dba Columbus Roadside Towing).
Corporate office (private, no walk-ins): 3879 Regatta Ct, Lewis Center, OH 43035
Tow yard & impound lot: 1620 Harrisburg Pike, Columbus, OH 43223
(740) 812-9489 · chris@columbusroadsidetowing.com